See what our customers
have to say about us!
"... The quality of the models is superb, the quality of the ships, marvelous. Unfortunately, the Bluenose II had its rigging tangled in shipment. I believe the box was turned over several times. However I contacted Model USA Warships and they have been most accommodating about accepting re-shipment. I will replace the model with another selection - and possibly order other models!
The crating, packing and fisturing of the models for shipment is quite extraordinary - well concieved and carried out. I am very happy with the purchases and recommend this company without hesitation."
"Melissa was great to work with. Excellent product at a better price than other sites."
Florida Decorators Warehouse
"Very responsive and good. Would shop with them again."
"Purchase and delivery of the item I ordered were handled with great speed and I received the item faster than expected. Very efficient operation."
"This purchase was quickly filled and shipped immediately. It was packaged professionally and arrived without any damage. My contact with the customer service dept was professional and extremely helpful. I was so pleased I made a second purchase from this merchant. I would definitely recommend them to a friend."
"San Felipe and Royal Louis finally reached Islamabad(Pakistan) after a long long journey of six months (with breaks) by road (Plymouth to Washington to Newark), by sea (Newark to Karachi) and by train (Karachi to Rawalpindi / Islamabad). Both ships are in excellent shape and are actually more beautiful than their pictures on your website."
"All in all it was a pleasure doing business with you and the model ships you sent will give my family and my brother's family Dr. Aly Abrar Khokhar (Royal Louis)} hours and hours of pleasure and will very obviously be the focal point and pride of our homes. Hope to refer more people your way."
With regards and best wishes,
Colonel Salman Qasim Khokhar
"We received our ship today and it is breathtaking. Thanks again for the discount and the prompt service."
"Dear Model USA Warships:
I want to tell you how impressed I am at the quality of the "shrimp Boat" I just received and the great service you have provided. I am new to Model USA Warships and am thrilled that I found you. I have searched for quality model boats from Seattle to San Diego with little success. Now I can do it on line! Thanks!"
Indian Girl canoe has safely voyaged to NZ .... it's perfect ... many thanks for your help!"
The pirate ship has arrived in great shape!!!!!!!!!!!!!!!!!!!!!! The friend I purchased it for is ecstatic. It is beautiful.
The ship was very well packaged and the driver got the box here in dry and undented fashion. He stayed while we opened it to ensure the inside was not damaged. I am very impressed with The Custom Companies, Inc. delivery.
You have been outstanding in making all of this happen! I have the utmost respect for you and your company. My friend collects ships and I hope to be purchasing collector ships for many years. You have created a very loyal, repeat customer. (I'm not sure that will excite you considering the trouble my order brought (:>).
Thank you so very much! Your customer-centric behavior is rare and invaluable. Please share this with others in your management team as I want them to appreciate what you bring to the customer."
Barb -Jean Moyer-Williams
I received the US Constitution in perfect condition! I have been working a solid hour carefully removing her from the crating. I can honestly say, I am now an expert in performing this tedious task.
I want to thank you and your company for meeting and surpassing my expectations not only in the quality of the model ship but in the Great Customer Service provided to insure my complete satisfaction. In this day an age this is a hell of an accomplishment."
"The ordering process was quick and easy. This is a very reputable company and I highly recomend them!"
Just wanted you to know I got the ship last week....in perfect condition I may add, and it now graces my living room - a reminder of my trip to see the REAL Wasa in Stockholm last summer. Thank you very much!
Dexter S. Kekua"
I received the replacement today and everything is in good order. Thanks for your help. It is a pleasure to deal with people and companies that are responsive to their customers.